Shipping Costs
Shipping, Shipping Costs, and Delivery Times
What are the shipping costs?
Shipping costs are calculated based on the package’s weight, the destination, and the selected delivery method.
All DocNutry orders are shipped via DPD.
If you choose cash on delivery, which is available for mainland Portugal and the islands, a 2 € collection fee will be added to the shipping cost.
| Destination and DPD shipping method | 0–2 kg | 2–5 kg | 5–10 kg | 10–20 kg |
|---|---|---|---|---|
| Mainland Portugal — home delivery | 3.50 € | 4.00 € | 4.50 € | 5.50 € |
| Portugal — Islands, by sea | 7.85 € | 8.10 € | 9.30 € | €11.20 |
| Portugal — Islands, by air | 13.70 € | 18.00 € | 35.40 € | 53.15 € |
| Mainland Portugal — DPD Pickup | 2.20 € | 2.50 € | 3.00 € | 5.50 € |
| Mainland Spain — home delivery | 4.50 € | 5.30 € | 8.00 € | 13.00 € |
| Balearic Islands — Home Delivery | 7.50 € | €9.50 | 14.50 € | 23.00 € |
| Spain — DPD Pickup | 4.00 € | 5.00 € | 7.50 € | 12.00 € |
| Zone 1 | €12.20 | €15.30 | €16.20 | 17.90 € |
| Zone 2 | 13.40 € | 17.20 € | €18.95 | 22.60 € |
| Zone 3 | 17.50 € | 25.30 € | 38.40 € | €64.60 |
| Zone 4 | 15.50 € | 20.50 € | 22.50 € | €25.90 |
| Zone 5 | €18.70 | 23.50 € | €23.90 | 26.50 € |
| Zone 6 | 20.50 € | 29.30 € | 31.50 € | 35.20 € |
The prices shown include VAT at the applicable statutory rate, when applicable. The final shipping cost is displayed in the shopping cart and at checkout, before the order is confirmed.
Countries included in each zone
- Zone 1: Germany, Poland, and the Czech Republic.
- Zone 2: France, Monaco, Belgium, Hungary, Lithuania, Ireland, the Netherlands, Luxembourg, Austria, and Slovakia.
- Zone 3: Switzerland.
- Zone 4: Italy, Slovenia, Denmark, Latvia, and Croatia.
- Zone 5: United Kingdom. The price shown already includes the additional fee of 5 € charged for shipments to this destination.
- Zone 6: Bulgaria, Sweden, Estonia, Greece, Romania, and Finland.
For shipments to countries outside the European Union, customs duties, taxes, or other charges may apply in the destination country. These amounts are not included in the shipping costs and are the responsibility of the recipient.
When am I eligible for free shipping?
DocNutry offers free shipping when an order meets the following minimum order amounts:
- Mainland Portugal — home delivery: orders totaling €30 or more;
- Mainland Portugal — DPD Pickup: orders totaling 25 € or more;
- Portugal — Islands, by sea: orders totaling 80 € or more;
- Portugal — Islands, by air: packages valued at 150 € or more;
- Mainland Spain: orders totaling €50 or more;
- Other European countries: orders totaling €150 or more.
The minimum order amount for free shipping is calculated based on the total cost of the products after discounts and coupons have been applied. The free shipping offer may not include additional services, cash-on-delivery payments, or any customs fees.
Which countries do we ship to?
We ship to mainland Portugal, Madeira, the Azores, mainland Spain, the Balearic Islands, and to the European countries listed in the regions shown on this page.
We do not ship to the Canary Islands, Ceuta, or Melilla.
We are constantly working with DPD to improve delivery coverage and quality. For this reason, available destinations are subject to change.
What are the delivery times?
Once the order has been prepared and shipped, the estimated delivery times are:
- Mainland Portugal: 1 to 5 business days;
- Madeira and the Azores, by air: 2 to 5 business days;
- Madeira and the Azores, by sea: 5 to 15 business days;
- Mainland Spain: 2 to 5 business days;
- Zones 1, 2, and 3: 2 to 10 business days;
- Zones 4 and 6: 4 to 15 business days.
The delivery times shown are estimates and begin after the order is shipped. They do not include weekends, holidays, promotional periods, stock shortages, customs delays, or other exceptional circumstances beyond the control of DocNutry and the carrier.
Will I receive a notification when the order is shipped?
Yes. As soon as your order leaves our warehouse, you’ll receive a shipping confirmation email with the corresponding tracking number.
DPD may also send email or SMS notifications with information about the delivery and the options available for managing it.
Check the inbox and the junk or spam folder for the email address used when placing the order.
Can I track my order?
Yes. All shipped orders have a tracking number.
After the shipment is dispatched, you can track your order using the link sent via email or directly on the DPD platform using the tracking code.
If you do not receive the code or are unable to check the delivery status, please contact our customer service and provide your order number.