At DocNutry, we offer a variety of payment methods so you can complete your order easily and securely.

The available shipping methods are displayed at checkout before you confirm your order. Some options may vary depending on the destination country, the order total, or the selected shipping method.

Credit or debit card

You can pay for your order with a credit or debit card using the payment platform available at checkout.

Your card information is processed directly by the payment service provider via a secure connection. DocNutry does not store your full card information.

The order will be processed after payment is confirmed.

MB WAY

When you select MB WAY, you must enter the cell phone number associated with the service.

You will receive a notification in the MB WAY app to confirm payment within the specified time frame. If payment is not confirmed within that time frame, your order may be placed on hold or automatically canceled.

ATM Reference

When you select “Multibanco Reference,” the information needed to make the payment will be displayed or sent to you:

  • Organization;
  • Reference;
  • Amount.

The order will be processed once payment is confirmed. The invoice must be paid by the due date indicated.

Bank transfer

If you choose to pay by bank transfer, you will receive the information needed to make the payment.

To help us identify your payment, please include the order number in the transfer description.

The order will be processed after confirmation of receipt of the payment. Product availability is not guaranteed until payment is confirmed.

Cash on Delivery

Cash on delivery may be available for certain destinations and shipping methods.

This option may require an additional fee, which will be displayed in the shopping cart or at checkout before you confirm your order.

Payment must be made upon delivery, using the methods accepted by the carrier.

Payment Security

DocNutry uses secure connections and specialized payment providers to protect transactions made in the online store.

Before confirming the order, the Customer may review:

  • The price of the products;
  • The discounts applied;
  • Shipping costs;
  • Additional fees, if applicable;
  • The total amount due.

Unfinished Payments

If the payment is not completed or authorized, the order may remain pending or be canceled.

If you have made the payment and your order is still pending, please contact our Customer Support and provide your order number.

Invoice

The invoice will be issued using the information provided by the Customer when placing the order.

Before completing your purchase, please carefully confirm your name, tax ID number, and billing address.

Need help?

If you have questions about a payment or encounter any difficulties during your purchase, please contact us through the Contact Uspage.

Our office hours are Monday through Friday, from 9:00 a.m. to 6:00 p.m.