Do I have to register to make a purchase?

Yes. To place an order, you must create a customer account in our online store. After registering, simply add the items you wish to purchase to your cart and follow the steps provided to complete your order. Once your purchase is complete, you will receive a confirmation email with your order details.

How can I contact DocNutry?

If you have any questions or need more information, please contact our Customer Service Department:

Email: [email protected]
Phone/WhatsApp: +351 910 525 557
Business hours: Monday through Friday, 9:00 a.m. to 6:00 p.m.

We are available to assist you with questions regarding our products, orders, payments, shipping, or returns.

How can I check the status of my order?

You can check the status of your order through your customer account. After logging in, go to the “Orders” section to view the status and available details.

Where can I track my order?

When your order is shipped, you will receive an email with tracking information, provided the carrier offers this service.

You can also view the available information about your order through your customer account.

What payment methods are available?

At DocNutry, you can use the payment methods available during the checkout process, specifically:

  • Credit or debit card;
  • Bank transfer;
  • ATM Reference;
  • MB WAY.

The available payment methods may vary depending on the order’s destination country.

What are the preparation and delivery deadlines?

The usual time to process orders is 3 to 5 business days.

After shipment, the estimated delivery times are:

  • Mainland Portugal: 1 to 5 business days;
  • Madeira and the Azores: 5 to 10 business days;
  • Spain and other European Union countries: 5 to 10 business days;
  • Other international destinations: approximately 12 business days, not including any customs procedures or other logistical processes in the destination country.

These delivery times are estimates and may vary depending on the carrier, product availability, holidays, or other exceptional circumstances.

Can I cancel my order?

You can request that your order be canceled as long as it has not yet been shipped.

To request a cancellation, please contact our Customer Service via email at [email protected], and include your order number.

If the order has already been shipped, the terms and conditions regarding the right of withdrawal and returns will apply.

Can I return my order?

Yes. For distance sales, consumers generally have 14 consecutive days after receiving their order to exercise their right of withdrawal, in accordance with applicable law.

There are certain exceptions provided for by law, including some sealed products that cannot be returned for health or hygiene reasons once they have been opened after delivery.

The fact that a product is a dietary supplement, food, cosmetic, or personal care product does not automatically preclude the right to cancel the purchase. The possibility of returning the product will depend on the product’s characteristics, its condition, and any applicable legal exceptions.

Before making a return, please contact DocNutry via email [email protected] to receive the necessary instructions.

Please see our Exchanges and Returns page for all information regarding procedures, conditions, deadlines, and any applicable fees.

When will I receive a refund for a return?

Refunds will be processed in accordance with the deadlines and conditions set forth in our Exchange and Return Policy and in applicable law.

Where applicable, we may withhold the refund until we receive the returned products or until the consumer provides proof of shipment, in accordance with the law.

Whenever possible, refunds will be issued using the same payment method used for the purchase.

Please visit our Exchanges and Returns page for detailed information.

How can I delete my account?

If you would like to request the deletion of your account or exercise your rights regarding your personal data, you can contact us by email at:

[email protected]

Your request will be handled in accordance with our Privacy Policy and applicable data protection laws.

I’m having a problem with my order. What can I do?

If you have any problems with your order, please contact our Customer Service Department by email at [email protected].

So that we can assist you as quickly as possible, please include the following in your message:

  • Order number;
  • Description of the problem;
  • Photographs, when necessary;
  • Any other relevant information.

Our team will review the situation and advise you on the next steps.

How can I tell if my purchase went through successfully?

After successfully completing the purchase process, you will receive a confirmation email with your order number and order details.

If you do not receive the email, please check your junk or spam folder first.

You can also log in to your customer account to check whether your order has been registered.

If you still have questions, please contact our Customer Service Department at:

[email protected]