1 – Other Products

Transport is carried out by entities whose hiring aims to offer our Customers a quality, efficient and competitive service.

Unless otherwise agreed, Docnutry fulfills orders within maximum period of 30 days, counting from the day after the actual payment of the order. If you need the products ordered for a specific date, you should always contact Docnutry to check if this is possible. 

Docnutry will always make every effort to ensure that delivery times are as short as possible. Except for periods of increased orders or holidays, the average order preparation and shipping times are as follows:

1- ORDER PREPARATION » After your order has been registered and payment has been confirmed, the order enters the preparation phase. This phase takes on average 3 to 5 working days, counting from the day after the actual payment.

2- SHIPPING » Once the preparation phase is complete, Docnutry proceeds with shipping, observing the following average shipping times:

– In mainland Portugal, between 1 and 5 working days.

– In the Madeira and Azores Archipelago, between 5 and 10 working days,

– In the European Union (except Portugal), between 5 and 10 working days.

– Rest of the World, approximately 15 working days (does not include time due to customs procedures and/or other logistical procedures in the destination countries).

Docnutry only ships orders on business days. The estimated shipping time varies depending on the carrier and the destination of your order. Any delay in shipping items, compared to the estimated delivery dates presented, does not give rise to the right to compensation. If the order is not received after the average delivery times mentioned above, you should contact us by email or telephone so that we can find out the reason for the delay. 

Heavy childcare orders (strollers, car seats, carrycots, chairs, cribs, etc.) may take around 14 working days to be dispatched.

Orders can also be picked up at Docnutry's physical location, located at Rua Direita Nº 17 – Reguengo 2070-505 Valada

Payment:

For your online purchases, Docnutry offers the following payment methods:

– Bank transfer to IBAN PT50 0045 5150 40402888036 20;
- Credit card;
– Multibanco reference;
– MB Way.