In the event of a dispute that is not related to the dispensing of medicines or medical devices, nor the provision of pharmaceutical services, the consumer may resort to an Alternative Dispute Resolution Entity (ADR).

  • National Center for Information and Arbitration of Consumer Conflicts (CNIACC), through www.cniacc.pt/pt/;
  • Consumer Conflict Arbitration Center of the Coimbra Region (CACRC), through https://cacrc.pt;
  • Lisbon Consumer Conflict Arbitration Center (CACCL), through http://www.centroarbitragemlisboa.pt/;
  • Arbitration Center of the Autonomous University of Lisbon (CAUAL), through https://arbitragem.autonoma.pt/;
  • Consumer Conflict Arbitration Center of the Autonomous Region of Madeira (CACC RAM), through https://www.madeira.gov.pt/cacc/;
  • Porto Consumer Information and Arbitration Center (CICAP), via https://cicap.pt;
  • Ave, Tâmega and Sousa Consumer Conflict Arbitration Center (TRIAVE), through https://www.triave.pt;
  • Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) (CIAB), through https://www.ciab.pt/pt/
  • Algarve Information, Mediation and Arbitration Centre (CIMAAL), via https://www.consumoalgarve.pt

The updated list of RAL Entities available under article 17 of Law no. 144/2015, of September 8, can also be consulted on the Consumer Portal, via the website https://www.consumidor.gov.pt/parceiros/sistema-de-defesa-do-consumidor/entidades-de-resolucao-alternativa-de-litigios-de-consumo/ral-mapa-e-lista-de-entidades.aspx.

Furthermore, in accordance with Regulation (EU) No. 524/2013 of 21 May 2013, the Consumer may also use the European Online Dispute Resolution platform, available at http://ec.europa.eu/consumers/odr.

Although Docnuty has not voluntarily joined any consumer dispute arbitration center, it is legally bound to arbitration or mediation in the case of consumer disputes of low economic value and, therefore, less than €5,000 (five thousand euros), whenever, at the express option of the consumer, these are submitted to the assessment of an arbitration court attached to the entities mentioned above.