{"id":27922,"date":"2025-05-04T23:40:51","date_gmt":"2025-05-04T23:40:51","guid":{"rendered":"https:\/\/docnutry.com\/resolucion-alternativa-de-conflictos\/"},"modified":"2026-09-30T19:23:46","modified_gmt":"2026-09-30T19:23:46","slug":"resolucion-alternativa-de-conflictos","status":"publish","type":"page","link":"https:\/\/docnutry.com\/es\/resolucion-alternativa-de-conflictos\/","title":{"rendered":"Resoluci\u00f3n alternativa de litigios"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">En caso de litigio que no est\u00e9 relacionado con la dispensaci\u00f3n de medicamentos o productos sanitarios, ni con la prestaci\u00f3n de servicios farmac\u00e9uticos, el consumidor podr\u00e1 recurrir a un organismo de resoluci\u00f3n alternativa de litigios en materia de consumo (RAL).<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Centro Nacional de Informaci\u00f3n y Arbitraje de Conflictos de Consumo (CNIACC), a trav\u00e9s de www.cniacc.pt\/pt\/;<\/li>\n\n\n\n<li>Centro de Arbitraje de Conflictos de Consumo de la Regi\u00f3n de Coimbra (CACRC), a trav\u00e9s de https:\/\/cacrc.pt;<\/li>\n\n\n\n<li>Centro de Arbitraje de Conflictos de Consumo de Lisboa (CACCL), a trav\u00e9s de http:\/\/www.centroarbitragemlisboa.pt\/;<\/li>\n\n\n\n<li>Centro de Arbitraje de la Universidad Aut\u00f3noma de Lisboa (CAUAL), a trav\u00e9s de https:\/\/arbitragem.autonoma.pt\/;<\/li>\n\n\n\n<li>Centro de Arbitraje de Conflictos de Consumo de la Regi\u00f3n Aut\u00f3noma de Madeira (CACC RAM), a trav\u00e9s de https:\/\/www.madeira.gov.pt\/cacc\/;<\/li>\n\n\n\n<li>Centro de Informaci\u00f3n al Consumidor y Arbitraje de Oporto (CICAP), a trav\u00e9s de https:\/\/cicap.pt;<\/li>\n\n\n\n<li>Centro de Arbitraje de Conflictos de Consumo de Ave, T\u00e2mega y Sousa (TRIAVE), a trav\u00e9s de https:\/\/www.triave.pt;<\/li>\n\n\n\n<li>Centro de Informaci\u00f3n, Mediaci\u00f3n y Arbitraje del Consumo (Tribunal Arbitral del Consumo) (CIAB), a trav\u00e9s de https:\/\/www.ciab.pt\/pt\/<\/li>\n\n\n\n<li>Centro de Informaci\u00f3n, Mediaci\u00f3n y Arbitraje del Algarve (CIMAAL), a trav\u00e9s de https:\/\/www.consumoalgarve.pt<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">La lista actualizada de las entidades de RAL disponibles en virtud del art\u00edculo 17 de la Ley n.\u00ba 144\/2015, de 8 de septiembre, tambi\u00e9n se puede consultar en el Portal del Consumidor, a trav\u00e9s de la p\u00e1gina web https:\/\/www.consumidor.gov.pt\/parceiros\/sistema-de-defesa-do-consumidor\/entidades-de-resolucao-alternativa-de-litigios-de-consumo\/ral-mapa-e-lista-de-entidades.aspx.<\/p>\n\n<p class=\"wp-block-paragraph\">Adem\u00e1s, de acuerdo con el Reglamento (UE) n.\u00ba 524\/2013, de 21 de mayo de 2013, el consumidor tambi\u00e9n puede recurrir a la plataforma europea de resoluci\u00f3n de litigios en l\u00ednea, disponible en http:\/\/ec.europa.eu\/consumers\/odr.<\/p>\n\n<p class=\"wp-block-paragraph\">Aunque DocNutry no se haya adherido voluntariamente a ning\u00fan centro de arbitraje de conflictos de consumo, est\u00e1 legalmente obligada a recurrir al arbitraje o la mediaci\u00f3n en caso de litigios de consumo de escaso valor econ\u00f3mico y, por tanto, por un importe inferior a 5.000 \u20ac (cinco mil euros), siempre que, por decisi\u00f3n expresa del consumidor, dichos litigios se sometan a la resoluci\u00f3n de un tribunal arbitral adscrito a las entidades mencionadas anteriormente.<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En caso de litigio que no est\u00e9 relacionado con la dispensaci\u00f3n de medicamentos o productos sanitarios, ni con la prestaci\u00f3n<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27922","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v28.8) - 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