{"id":27907,"date":"2025-05-04T23:41:02","date_gmt":"2025-05-04T23:41:02","guid":{"rendered":"https:\/\/docnutry.com\/after-sales-service\/"},"modified":"2026-09-30T19:23:41","modified_gmt":"2026-09-30T19:23:41","slug":"after-sales-service","status":"publish","type":"page","link":"https:\/\/docnutry.com\/en\/after-sales-service\/","title":{"rendered":"After-Sales Service"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\" id=\"h-\">At DocNutry, we support our customers before, during, and after their purchase. If you have any questions or issues regarding your order, please contact us so we can review the situation and provide an appropriate solution. <\/p>\n\n<h2 id=\"h-como-podemos-ajudar\" class=\"wp-block-heading\">How can we help?<\/h2>\n\n<p class=\"wp-block-paragraph\">Our After-Sales Service is available to handle issues related to:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Order Cancellations;<\/li>\n\n\n\n<li>Changing or correcting order information;<\/li>\n\n\n\n<li>Delays or difficulties with delivery;<\/li>\n\n\n\n<li>Products damaged during shipping;<\/li>\n\n\n\n<li>Incorrect or missing products;<\/li>\n\n\n\n<li>Exchanges and returns;<\/li>\n\n\n\n<li>Refunds;<\/li>\n\n\n\n<li>Complaints regarding products or the service provided.<\/li>\n<\/ul>\n\n<h2 id=\"h-cancelamento-de-encomendas\" class=\"wp-block-heading\">Order Cancellations<\/h2>\n\n<p class=\"wp-block-paragraph\">The Customer may request cancellation of the order by contacting us.<\/p>\n\n<p class=\"wp-block-paragraph\">If the order has not yet been shipped, we will try to cancel the shipment and issue a refund.<\/p>\n\n<p class=\"wp-block-paragraph\">If the order has already been shipped, the terms and conditions set forth in the right of free cancellation and in our Exchange and Return Policy will apply.<\/p>\n\n<h2 id=\"h-produto-danificado-incorreto-ou-em-falta\" class=\"wp-block-heading\">Damaged, incorrect, or missing product<\/h2>\n\n<p class=\"wp-block-paragraph\">If you receive a damaged or incorrect product, or if you notice that an item is missing from your order, please contact us as soon as possible.<\/p>\n\n<p class=\"wp-block-paragraph\">To make the analysis easier, please indicate:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Order number;<\/li>\n\n\n\n<li>Product name;<\/li>\n\n\n\n<li>Description of the problem;<\/li>\n\n\n\n<li>Product and packaging photos;<\/li>\n\n\n\n<li>Photo of the shipping label, if applicable.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">After reviewing the situation, we will contact you with the necessary instructions.<\/p>\n\n<h2 id=\"h-trocas-e-devolucoes\" class=\"wp-block-heading\">Exchanges and Returns<\/h2>\n\n<p class=\"wp-block-paragraph\">For distance purchases, consumers generally have 14 calendar days after receiving their order to exercise their right to cancel the purchase without having to provide a reason.<\/p>\n\n<p class=\"wp-block-paragraph\">The law provides for certain exceptions, specifically for certain sealed products that, for health or hygiene reasons, cannot be returned once opened.<\/p>\n\n<p class=\"wp-block-paragraph\">Before shipping any product, please contact our After-Sales Service and wait for their instructions.<\/p>\n\n<p class=\"wp-block-paragraph\">See all terms, procedures, deadlines, and any applicable fees on the <strong>Exchanges and Returns<\/strong> page.<\/p>\n\n<h2 id=\"h-reembolsos\" class=\"wp-block-heading\">Refunds<\/h2>\n\n<p class=\"wp-block-paragraph\">When a refund is due, it will be issued via the same payment method used for the purchase, unless otherwise expressly agreed or unless it is technically impossible.<\/p>\n\n<p class=\"wp-block-paragraph\">DocNutry may wait to receive the returned products or to receive proof of shipment before issuing a refund, in accordance with applicable law.<\/p>\n\n<h2 id=\"h-garantia-e-falta-de-conformidade\" class=\"wp-block-heading\">Warranty and Nonconformity<\/h2>\n\n<p class=\"wp-block-paragraph\">If the product does not meet the specifications, the Customer must contact us and provide proof of purchase.<\/p>\n\n<p class=\"wp-block-paragraph\">The situation will be reviewed based on the nature of the product and the consumer&#8217;s legally applicable rights.<\/p>\n\n<h2 id=\"h-como-contactar-o-servico-pos-venda\" class=\"wp-block-heading\">How to Contact Customer Service<\/h2>\n\n<p class=\"wp-block-paragraph\">To request assistance, please use the form available on the <strong>Contact Us<\/strong> page.<\/p>\n\n<p class=\"wp-block-paragraph\">In your request, always include the order number and describe the situation in as much detail as possible. If necessary, attach photos that help illustrate the problem. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Hours of operation:<\/strong><br\/>Monday through Friday, from 9:00 a.m. to 6:00 p.m.<\/p>\n\n<p class=\"wp-block-paragraph\">We strive to respond to all requests as quickly as possible.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>DocNutry \u2014 Quality, trust, and post-purchase support.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At DocNutry, we support our customers before, during, and after their purchase. 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